Privacy policy

Last updated 19 October 2026. Applies to the website 0016.in and the 0016 apps for iPhone, iPad and Android.

Who we are

0016.in is software for mobile phone repair shops: repair jobs, bills and GST, stock, an online shop, bookings and staff. "We" means 0016.in. "You" means a shop owner or team member who uses 0016.in, or a shop's customer who uses a page a shop shares (booking, repair status, online shop, payment).

A shop decides what it records about its own customers. For that customer data the shop is in charge of it (the data fiduciary under India's Digital Personal Data Protection Act, 2023) and 0016.in processes it on the shop's behalf. If you are a shop's customer and want your details changed or removed, ask the shop first; you can also write to us.

What we collect

Who	Data
Shop owners and team members	Email address, name and shop name, phone number (if given), role in the shop, sign-in records (time, IP address, browser or device), passkeys (only the public half), app notification tokens, attendance clock-ins, and the shop's settings (GSTIN, address, UPI ID, logo).
What a shop records	Customer names, phone numbers and email addresses, device make/model, IMEI or serial number, the fault and condition notes, screen-lock hints if the shop asks for them, photos of the device, signatures, an ID card (only the last 4 digits of an Aadhaar number are kept, on a stamped photo), bills, payments, care plans, loyalty points, stock, suppliers, purchases and expenses.
Shop customers using a shop's pages	What you type in a booking, order, review or self-test form; for delivery orders, the delivery address and map location; payment status from the payment provider. The phone self-test page uses the camera, microphone and sensors only in your browser to test them — nothing is recorded or uploaded.
Payments to 0016.in	Plan and credit purchases, UPI reference numbers and payment IDs. Card and bank details are entered with the payment provider and never reach 0016.in.
Voice assistant (if used)	The question you type or say. Speech is turned into text by your phone or browser's own speech service; only the text is sent on.

We don't use advertising, ad trackers or analytics companies, and we don't sell or rent data.

Why we use it

To run the service you or your shop signed up for: sign-in, keeping jobs, bills and stock, printing and sharing receipts, the shop's public pages.
To keep accounts safe: sign-in codes, spotting unusual sign-ins, rate limits, audit records of admin actions.
To send messages you or your shop turned on: sign-in codes and receipts by email, repair updates by WhatsApp, app notifications.
To take payments and keep tax records (GST invoices) as Indian law requires.
To answer support requests and fix problems (error logs).

Only with the services that make 0016.in work, only what each one needs:

Hostinger — hosts the website, database and email.
Razorpay — online and UPI payments, when a shop or customer pays online.
Meta (WhatsApp Business) — repair-status messages, only for shops that turn WhatsApp on.
Google (Gemini) — the voice assistant's questions and the shop records it needs to answer them, only when someone in the shop uses the assistant.
Apple and Google push services — delivering app notifications (a short title and line of text).
OpenStreetMap — map pictures on delivery pages (your browser asks for map tiles directly).
Backup storage — encrypted copies of the database (only encrypted copies leave our server) kept with a storage provider (for example Amazon S3, Backblaze or Wasabi) so data can be recovered after a failure.
The government or courts when Indian law requires it.

Private mode

A shop can turn on Private mode. Customer names, phone numbers, notes and photos are then locked with a key that only the shop's own computers and approved phones hold. 0016.in stores only the locked text and cannot read it — and neither can the services above (for example the voice assistant sees "Locked").

How long we keep it

Account and shop data: while the account is open.
Tax invoices, their payments and the shop's GST details: 8 years after the account is deleted (Indian GST law requires 72 months), then deleted.
Backups: daily copies for 7 days, weekly for 4 weeks and monthly for 3 months; deleted data leaves the backups within about 3 months.
Sign-in records: 1 year. Error logs are rotated and kept only for a short time.
Sign-in codes: 10 minutes.

Deleting your account

You can delete your account yourself on the website at 0016.in/delete-account.php, or in the app (Settings → Delete account). You confirm with a code sent to your email.

A team member's sign-in and personal details are deleted at once. The jobs and bills they worked on stay with the shop.
A shop owner's account and team stop at once. After 14 days everything is deleted — customers, jobs, photos, stock, orders, staff and settings — except tax invoices and GST details, kept 8 years as above. In those 14 days you can write to us to undo it.

Can't sign in? Email account@0016.in from the address on the account and we'll do it for you.

Your rights

You can ask to see, correct, download or delete your data, withdraw consent for optional things (WhatsApp messages, notifications), and name someone to act for you. Most of this is in your account settings; otherwise write to us. We reply within 30 days. If you're not happy with our answer you can complain to the Data Protection Board of India.

Security

Everything travels over HTTPS. Sign-in uses one-time email codes, passkeys and optional 2-step checks; passwords are stored only as hashes. Shop data is kept apart per shop and per role (for example technicians never see prices). Backup copies stored away from our server are encrypted.

Children

0016.in is for businesses. It is not meant for anyone under 18 to sign up.

Changes

If we change this policy we'll update the date at the top, and tell shop owners by email when the change matters.

Contact

Privacy questions and requests: account@0016.in (this is also our grievance contact).